Terms & Conditions

Service Area

Service is available nationwide across the United States.

Reservations & Cancellations

Reservations and cancellations must be made:

• At least 24 hours in advance for standard vehicles.
• At least 72 hours in advance for luxury, Sprinter, stretch, mini coach, or motor coach services.

Late cancellations may result in full or partial charges. Cancellations are accepted by phone, email, or text.

Payment Policy

A valid credit or debit card is required for authorization, with a temporary hold of up to 150% of the quoted fare. Final charges are processed at the end of the trip, and holds typically release within 3–5 business days. Balances are to be paid to the driver on the run date before the run begins.

Additional Charges

Additional fees may apply for tolls, parking, extra stops, route changes, waiting time after the 15-minute grace period, and oversized luggage.

Overtime

Overtime pay applies after the first 15 minutes of the prearranged time described on the run sheet.

No-Show Policy

If the client cannot be reached within 15 minutes of the scheduled pickup time, the trip may be charged as a no-show.

Airport Policy

Clients must notify the company immediately of any flight delays or cancellations. Failure to update flight information may result in no-show charges.

Deposits & Refunds

All deposits are non-refundable.

Liability & Damages

• The company is not liable in the event of a mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
• The client assumes full financial liability for any damage to the vehicle caused during the rental by them or any members of their party.
• A fee of $100.00 applies for each carpet or seat burn.
• A sanitation fee of $250.00 applies.

Conduct & Safety

• Alcohol consumption and drug use are prohibited by law. Any fines will be paid by the customer.
• The driver has the right to terminate the run without refund in the event of blatant indiscretion on the part of the client(s).
• It is illegal to stand through the sunroof.
• Smoking is not permitted in some of our vehicles; this is left to the discretion of the driver.
• Vehicles cannot be loaded beyond seating capacity.

Weather & Road Conditions

The company is not responsible for delays or the termination of service in winter caused by unsafe road conditions (for example, unsalted roads, accidents, etc.).

Lost Articles

The company is not responsible for articles left in the vehicle.